If you’re lucky enough to find a WordPress theme that doesn’t display categories unless they’re used, then that’s great! Those themes do exist, but this post is for the themes that…
Though it’s a great tool for moving data in bulk, File Transfer Protocol can be tricky. There are a ton of outliers that could result in that annoying “Login Failed”…
Occasionally we’ll get a user who is interested in changing their site URL. This is a harmless request, but could, unfortunately, break their site if they try to change their domain within their WordPress dashboard. If you log into any WordPress dashboard and go to Settings > General, there’s a section where you can change your WordPress Address (URL) and Site…
This blog post is for Domain of One’s Own support admins. At first glance, no two support tickets look the same, which means that the process for finding a fix always looks different as well. That, mixed with a combination of vague errors & a broken dashboard can make any admin who believes he/she to be well-versed in technical domain…
Fixing permissions of Files and Folders in an account can be a helpful step in troubleshooting a web error of your own, or someone else’s support request. Reclaim Hosting has Apache software on all servers, both Shared Hosting and Domain of One’s Own, to run behind the scenes and handle all content on the server. The software’s job is to…
Occasionally we’ll get support tickets asking us to transfer the ownership of a hosting account and/or domain. This is common if leadership positions change within an organization, or if the student running a club website on a DoOO instance is graduating. The admin process for transferring ownership is essentially the same regardless of your setup: Make sure the new user…
All Reclaim Hosting servers run Apache Web Server Software. So when an account is provisioned the server creates a directive telling Apache what a user’s domain is and where the files for that domain are located on the server. A single server is able to host multiple sites this way because Apache reads the domain URL and then looks at its…
Occasionally you’ll go to a website and get a very general HTTP error 500 like the one shown above. Aside from “This page isn’t working” (well, duh) there really isn’t much to go off of. Naturally, the next chain of events would be to log into the WordPress dashboard and figure out what’s going on, but a lot of times…
When the user in a Domain of One’s Own instance clicked on Installatron Applications Installer in their cPanel, they got the following error: To fix this, you’ll need to run a repair function on Installatron. Depending on how many accounts there are on the server, there are two ways you can do this. via Web Interface Login to WHM and go…
If for whatever reason a user needs their account restored from a full cPanel backup, or if a user is migrating to Reclaim Hosting & has provided us with a cPanel backup, the restoration process is actually quite simple: Make sure that the user has signed up for an account so their domain has been
