Wanted to take a quick minute to officially welcome Meredith Fierro to the Reclaim Hosting team via the blogosphere! Yesterday was her first day as Reclaim’s fourth full-time employee, and it’s already been wonderful having her online and around the office for the extended hours.
The best thing to come across my inbox today. Happy first day of full time, @meredithfierro!! @ReclaimHosting is lucky to have you. #4life pic.twitter.com/PHqp9nCVKT
— Lauren Brumfield (@brumface) September 11, 2017
It’s also no coincidence that Reclaim’s support has been top notch recently! Our customer support satisfaction rating has been gliding at a steady 100% for the last few weeks, and there’s no doubt that Meredith’s participation has helped with that.
After folks submit a ticket, receive help, and then resolve the ticket, they’re sent a feedback form on the level of service they received. Here are some recent responses:
Best customer support I have ever received and I have been working in the technical field for over 20 years! The team responded within 5 minutes of my initial inquiry and my issue was resolved within an hour.
You guys are the best. I’m not the most tech-savvy guy, but you patiently translate my concerns into quick action. And somehow never charge me for it. Who does that anymore?
I was very impressed by the speed of reply to my initial email and the way I was kept informed all the way through the process. Everything was dealt with speedily and efficiently. Thank you.
Not only do you always address my problems quickly, but I always learn something in the process – a wonderful bonus to working with Reclaim!
And my personal favorite:
I’ve said it before and I’ll say it again: I feel incredibly lucky to be apart of a team that is so authentic and helpful.