Migration Policy Update: No Free Lunch, Hippies!

Image credit: Hippies de Valdivia (Chile) by leo.prie.to

In an effort to make our support as sustainable as possible we will only provide free migrations for students and faculty that move to Reclaim Hosting’s shared services from a current university-based Domain of One’s Own (DoOO) account. All other migrations to our shared hosting service will start at $25 per site.

Given our growth over the last few years we have found migrations demand more and more of our resources given the significant time commitment they require.  As a result we needed to re-visit our current free migrations policy for new accounts as it’s become increasingly untenable. And while we will continue to provide free migrations for clients migrating from DoOO schools, we have decided to charge a reasonable fee for all other new clients in order to balance the workload to ensure we can continue to deliver the world-class support that folks have come to expect.

Additionally, if we believe a migration will take an inordinate amount of time, we will provide a detailed estimate of anticipated time/costs for the work before proceeding.

Thanks for your both your continued support and understanding.