During our regular audits of backup servers, our infrastructure team identified an issue with two hard drives being used in a RAID array on one of our backup servers,
jetbackup2.reclaimhosting.com. Our server provider (OVH) replaced the hard drives, but after replacement the RAID array failed to rebuild itself. Attempts were made to recover data, however those have been unsuccessful. Our infrastructure team has since moved all impacted servers over to new backup locations and those are once again running successfully.
Extent of Incident
Data recovery from 01 February to 16 March has been unsuccessful. Data includes standard cPanel account-level backups on impacted servers only. Reclaim Hosting does have multiple backup methods in place for redundancy, including Installatron application-level backups, JetBackup cPanel account-level backups, cPanel Backups manually generated by end users, and bare metal server-level backups. Relevant support guides can be referenced below:
- Generating a Full cPanel Backup
- Alternative Backup options in Installatron
- Installatron Automated Backups and Restore
- Working with JetBackup in cPanel
JetBackup backups running from 17 March and onwards are in tact. Reclaim Hosting is notifying the administrators of impacted servers directly for any other questions or concerns.