Continuing on with the Zendesk train here, Reclaim is developing the best way to handle tickets as they come in. Up until now, we’ve had a little system going but it definitely needed a bit of improvement. I thought it would be handy to write out how we use the left sidebar of our ticket […]
If you’ve worked with me on a ticket in the last couple of weeks, you may have noticed a new email come into your inbox from Reclaim Hosting support. It might look something like this: I’ve been experimenting with a feature of Zendesk that automates some of the processes that Reclaim would normally complete manually, […]
Newest app worth looking into: Annotate I’ve been using this app for a couple of months, per Tim‘s discovery, and it rocks. As both the title of this post and…
