Category: Transparency

A Semester Rush Worth Celebrating

es it can be really easy to get caught up in all of the hustle and bustle of daily to-do tasks that we forget to celebrate the work happening at light speed all around us. Celebrating milestones can be easier, because there’s usually a momentous occasion like a work anniversary or conference event that makes us all stop for a moment and say, “Wow, look at that!” But what about the smaller, yet hardly insignificant daily tasks being completed that Reclaim Hosting comes to expect? Those are the tasks that keep the train moving. This blog post is to recognize the day to day work happening all around.

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February Team Learning: Domains & File Structures

The Reclaim Hosting team has started approaching professional development with a little more intention and as a group. We’ve decided to make each month as its own unit, and February is the month of Domains and File Structures. Obviously there’s a lot of ways to take this topic, so Meredith broke it down for us into three separate sections. The first third of the month was for Domains (i.e. Add-on,…

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Updated Refund Policy for Reclaim Hosting

Hey there, all three of you who found your way to this post to read about Reclaim Hosting’s fine print! We’ve updated to our Refund Policy because we now have more products and support scenarios than when Reclaim Hosting began 6 years ago, and we felt that it was time to refine how we handle things. In short, our 24-hour “No Regrets” Policy and 14-Day Refund Policy have not changed….

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Onboarding for DoOO

One of my responsibilities as Account Manager for Reclaim Hosting is to constantly be questioning how we can make the overall customer experience better for our Managed Hosting and DoOO schools. My natural thought process here has been to break the ‘customer experience’ down into phases, and then evaluate those phases. More or less, here’s the general experience: 1. initial contact, 2. interest follow up, 3. contract commitment, 4. setup…

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Summer 2018 Check-In

As my first official Account Manager duty, I’ve been sending out the first of many check-in emails to our Domain of One’s Own schools. I feel that it’s important for institutions to hear from Reclaim Hosting more than the occasional s…

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Summer Cleanup: CRM

Reclaim Hosting summers have historically been our slower time of the year. This has allowed us to put some much-needed brain power towards special projects, personal growth, and organization of internal operations. While this summer has hardly felt sl…

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Digital Literacy: Reclaiming Your Space

As promised in my last post, I wanted to take a moment to summarize & document my Workshop presentation meant for #OER18, even if I wasn’t feeling well enough to present it. Jim, Tim, and Meredith ended up covering for me on the day of, and I couldn’t be more thankful or proud of how…

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Documentation April

Over the last couple of weeks, I’ve made it my mission to build on, add to, and update documentation articles at Reclaim Hosting. This was inspired after our last Workshop of One’s Own event when attendees asked what other schools had done …

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