I was fielding a ticket today for someone who was having a couple of issues with Drupal 8 after install, namely they were getting a Trusted Host Settings errorHere is the full error that shows up in the admin area: … Continue reading →
Continuing on with the Zendesk train here, Reclaim is developing the best way to handle tickets as they come in. Up until now, we’ve had a little system going but it definitely needed a bit of improvement. I thought it would be handy to write out how we use the left sidebar of our ticket […]
So today was a first for me in my support role. I started my shift bright and early this morning and everything was moving slow. Tim and Lauren went off to a meeting and Jim is traveling this week for a conference, so I was by handling support on my own for a short period ofRead more
Much of my time since being on the road for much of October has been locked into Reclaim Hosting support (oh yeah, there’s also been conference planning and a new office as well). It’s been a fairly intense Fall, and Lauren, … Continue reading →
Make sure to check out the previous applications that have been featured: Asana, Evernote & Slack. In regards to continuing the ‘Featured Applications’ series on this blog, I wanted to…
In the last 4 weeks we managed to reduce our first response time for new tickets yet another minute. It’s only gonna get harder to do from here on out. I’ve been writing about our support a bit because I … Continue reading →
Last month I wrote about Reclaim Hosting support, highlighting the fact in August and September we had an average of 8 minute response time to ticket. I also joked we needed to make it even quicker. Well, looking at our … Continue reading →
Starting this week we’ll be having open office hours at Reclaim Hosting headquarters (ok, it’s the slightly disheveled office in my home, dream with me).
