Workshop of One’s Own, Reclaim Hosting’s first administrator-focused intensive workshop, has come and gone. And I don’t use the word “intensive” lightly here- it was a dense two days, packed with information that would make even the most qualified admin exhausted, but was amazingly helpful nonetheless. For this workshop, the Reclaim team really wanted to focus on creating an initial knowledge…
Reclaim Hosting put on its very first 2-day Workshop for Domain of One’s Own admins on November 2 & 3. The following post is a summary of the first session from morning 2 of Workshop of One’s Own. 3 STAGES: Identifying a Compromise Cleaning a Hacked Site + Scanning Tools Preventing a Hacked Site Identifying a Compromise -Checking Apache Status in WHM-…
Humans are better with names than they are with numbers. If I want to visit a specific website on the internet, I’d rather remember the domain name attached to the site (www.reclaimhosting.com) as opposed to the IP address of the server where the site lives (162.243.224.94). However, computers are better with numbers, not names. So we have to find something…
This blog post is for Domain of One’s Own support admins. At first glance, no two support tickets look the same, which means that the process for finding a fix always looks different as well. That, mixed with a combination of vague errors & a broken dashboard can make any admin who believes he/she to be well-versed in technical domain…
Fixing permissions of Files and Folders in an account can be a helpful step in troubleshooting a web error of your own, or someone else’s support request. Reclaim Hosting has Apache software on all servers, both Shared Hosting and Domain of One’s Own, to run behind the scenes and handle all content on the server. The software’s job is to…
Occasionally we’ll get support tickets asking us to transfer the ownership of a hosting account and/or domain. This is common if leadership positions change within an organization, or if the student running a club website on a DoOO instance is graduating. The admin process for transferring ownership is essentially the same regardless of your setup: Make sure the new user…
All Reclaim Hosting servers run Apache Web Server Software. So when an account is provisioned the server creates a directive telling Apache what a user’s domain is and where the files for that domain are located on the server. A single server is able to host multiple sites this way because Apache reads the domain URL and then looks at its…
Occasionally you’ll go to a website and get a very general HTTP error 500 like the one shown above. Aside from “This page isn’t working” (well, duh) there really isn’t much to go off of. Naturally, the next chain of events would be to log into the WordPress dashboard and figure out what’s going on, but a lot of times…
When the user in a Domain of One’s Own instance clicked on Installatron Applications Installer in their cPanel, they got the following error: To fix this, you’ll need to run a repair function on Installatron. Depending on how many accounts there are on the server, there are two ways you can do this. via Web Interface Login to WHM and go…
I woke up this morning with an excited texts from Tim “the wonderful wizard of Reclaim” Owens pointing me to some work he did on our Cloudron test instance. Short version: it is awesome.
Now for the slightly longer version. First … Continue reading →
