This blog post is for Domain of One’s Own support admins. At first glance, no two support tickets look the same, which means that the process for finding a fix always looks different as well. That, mixed with a combination of vague errors & a broken dashboard can make any admin who believes he/she to be well-versed in technical domain…
Fixing permissions of Files and Folders in an account can be a helpful step in troubleshooting a web error of your own, or someone else’s support request. Reclaim Hosting has Apache software on all servers, both Shared Hosting and Domain of One’s Own, to run behind the scenes and handle all content on the server. The software’s job is to…
Occasionally we’ll get support tickets asking us to transfer the ownership of a hosting account and/or domain. This is common if leadership positions change within an organization, or if the student running a club website on a DoOO instance is graduating. The admin process for transferring ownership is essentially the same regardless of your setup: Make sure the new user…
