To be considered for this position, please submit your Cover Letter and Resume to [email protected]. Please let us know why you’re interested in this role and what you hope to bring to the Reclaim Hosting team.
Reclaim Hosting is a higher ed web hosting company focused on providing institutions, educators, and students with flexible web hosting space and intentional community support. Founded in 2013, Reclaim Hosting set out to make web hosting tools easy to work with in a classroom setting. In short, this means we want to empower the academic community to have an authentic and personal relationship with the technology they use. Fast forward 10 years later, we’re continuing to drive that mission by creating a niche support hub and learning community for curious minds and creative tinkerers, whether they have a background in Instructional Design, advanced IT Support, or somewhere in between.
Visit our Careers page for more information about our mission and core values.
Title: Hosting Account Manager
Job Type: Full-time (40 hours/week)
Starting Salary Range: $60k – $65k/year
Work Location: Fully Remote; must reside in the United States to receive full benefits listed below. Candidates living outside of the US would be paid as a Contractor.
This is not a typical “sales” position. In fact, we don’t like to think of ourselves as Sales-anything. Instead, Reclaim Hosting employees are teachers, consultants, and advocates that aim to help educators work towards the best possible hosting solution, and then support them once they have it. As a Reclaim Hosting Account Manager you will not have a sales quota and you will not make a commission. You will work directly with existing and potential customers to sell, onboard, and support Reclaim Hosting products and services. This position is highly collaborative, and you will work cross functionally in both Sales and Support departments.
Hiring preference will be given to previous or current administrators of Domain of One’s Own or WordPress Multisite initiatives.
… super comfortable working with people, and able to resolve and translate both technical and non-technical concepts to new learners.
…strongly interested in learning about new technologies and applications, as well as improving your own technical skill set.
…highly organized, not afraid to ask questions, and work well in fast-paced, virtual settings.
…able to approach your work and correspondence with a generous spirit and friendly demeanor.
Account Management & Sales – Work with the rest of the team to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities for growth. Ensure the timely and successful delivery of our solutions according to customer needs in the form of regular correspondence, invoicing, and keeping client tools and resources organized and up to date.
Onboarding & Training – Expected to be well-versed in technical Reclaim Hosting products and services in order to answer questions and give trainings and presentations to existing and potential customers. This can come in the form of email correspondence, support tickets, documentation, virtual meetings, or virtual/in-person workshops.
Customer Advocacy & Support – Responsible for acknowledging the needs of Reclaim Hosting customers and coordinating with internal teams to facilitate the best possible solution. Assist and own with challenging client requests or issue escalations via support ticket or consultative meetings.
Exploration – Reclaim Hosting encourages employees to spend a portion of their time towards the exploration of their own passions and interests. This may mean playing with new software, blogging about cool things that interest you, or something else entirely.
Reclaim Hosting is highly focused on creating a welcoming and healthy company culture that all our team members can enjoy and benefit from. We want Reclaim to be a space where good work is acknowledged, and where folks have the room and flexibility to learn & grow. All full time employees receive:
To be considered for this position, please submit your Cover Letter and Resume to [email protected]. Please let us know why you’re interested in this role and what you hope to bring to the Reclaim Hosting team.
